Decision details
SOUTH AND EAST COUNCILS PARTNERSHIP CUSTOMER EXPERIENCE STRATEGY
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To adopt the South & East Lincolnshire Councils Partnership Customer Experience Strategy and to commit to supporting the delivery of the vision, principles and approach to Customer Experience across Council services.
Decision:
To adopt the South & East Lincolnshire Councils Partnership Customer Experience Strategy and to commit to supporting the delivery of the vision, principles and approach to Customer Experience across Council services.
Reasons for the decision:
The Strategy is an overarching document, developed by the Customer Experience Board with engagement with local stakeholders. It gives a framework and objectives to use to further develop consistent approach across Council services.
It demonstrates a clear commitment to shared objectives to improving Council staff and services engagement with our ‘customers’.
Alternative options considered:
None
Interests and Nature of Interests Declared:
None
Publication date: 18/01/2024
Date of decision: 16/01/2024
Decided at meeting: 16/01/2024 - Cabinet
Effective from: 26/01/2024
Accompanying Documents:
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