Issue - meetings

(A report of Emily Spicer, Assistant Director – Wellbeing and Community Leadership)

The Deputy Leader presented the first South and East Lincolnshire Councils Partnership (SELCP) Customer Experience Strategy. The report sought Cabinets approval to adopt the strategy to commit to supporting the delivery of the vision, principles and approach to customer experience across Council services. The strategy would mean that all three partnering Councils offer a clear and cohesive experience.

The SELCP were committed to providing a customer experience that was simple, affective and would ensure the public could access the services that were offered. A key principle to achieving this was to understand the local community.

The Strategy set out three key aspects the Council was seeking over the next 4 years, in order to achieve the strategy:-

1. An organisational culture that was people focused
2. A simple, effective and positive customer experience
3. Support that meets customer’s needs

The success would be monitored through the SELCP Customer Experience board who would have oversight of the strategy and associated action plan.

Members expressed their gratitude that the Strategy reflects Ward Members hard work in engaging with community and raising their concerns.

RESOLVED:

That Cabinet adopt the South & East Lincolnshire Councils Partnership Customer Experience Strategy and commit to supporting the delivery of the vision, principles and approach to Customer Experience across Council services.